How often does MCM Property Services communicate with their clients?Tuesday, 14 October 2014 -
Melanie McFarlane of MCM Property Services was recently interviewed by Business Trends TV to discuss what to look for in successful property management companies. This question discusses how frequently a great property services company will communicate with there landlords and tenants.
How does MCM communicate with their landlord and tenants?
Yeh you know so what, were very hands on so my big thing is using personal contact, I love to pick up the phone and talk to you and I always try to get to know my landlords and tenants and find out what their preferences are, whether their more accessible by email if it’s something more complex I'll make the time to pick up the phone and ring them. My policy if to get back to you as soon as possible, if I'm in a meeting and you can’t me on the phone, you know, you'll be my first priority to return that phone call so you know most calls are returned within an hour or day but definitely within the distance day and the same goes for emails as well. We also have a landlord portal that we've invested in which were really proud of so what that enables us to do is upload information for our landlords so all of their documentation, they get their transaction, all their information is all available to them online through our secure portal and that’s 24/7 so if we want to look something up at midnight they don’t have to wait for me they can log on and they can get that information. For our tenants they have a similar sort of service that they can see their transactions is free online 24/7 so were very much about the personal service but also utilizing technology that available that benefits everybody so trying to be as convenient as possible but not lost that hands on service.